Frequently Asked Questions
1. What makes Bijou Kotoure jewelry unique? Our pieces are handcrafted and imported directly from skilled artisans on the Greek island of Crete. Each item reflects timeless elegance, exceptional craftsmanship, and a rich cultural heritage.
2. Is your jewelry made with real gold and gemstones? Yes, all our fine jewelry is crafted using genuine materials including 14k and 18k gold, sterling silver, and high-quality natural gemstones.
3. Do you offer custom or personalized jewelry? At this time, we do not offer custom designs. However, many of our pieces feature unique designs not found anywhere else, and we are always expanding our collection.
4. How should I care for my Bijou Kotoure jewelry? To preserve your jewelry's beauty, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a cool, dry place—preferably in the original box or a soft pouch.
5. What is your return policy? We accept returns within 14 days of delivery on unworn and undamaged items in their original packaging. Custom or final sale items are non-returnable.
6. How long does shipping take? Domestic shipping typically takes 3–7 business days. International shipping times may vary. You will receive tracking information once your order is processed.